Alluvi Healthcare Shipping Policy

Last updated: 23 July 2026

Thank you for shopping with Alluvi Healthcare. This Shipping Policy explains where we deliver, how orders are processed, when tracking information is issued and what customers should expect after placing an order through our website.

By placing an order with Alluvi Healthcare, you confirm that you have reviewed and accepted the shipping terms outlined below.

1. Worldwide Shipping

Alluvi Healthcare offers shipping to customers worldwide.

Delivery availability may depend on the destination country, local import rules, carrier coverage and any restrictions that apply to the products in an order.

We reserve the right to decline or cancel an order when a product cannot legally or safely be shipped to the selected destination. When this occurs, the customer will be contacted using the email address provided during checkout.

2. Order Confirmation

An order is considered confirmed once the order has been successfully received, payment has been accepted and an order-confirmation notification has been issued.

Customers are responsible for ensuring that the email address, telephone number, delivery address and recipient details entered during checkout are complete and accurate.

Receiving an automated order acknowledgement does not prevent Alluvi Healthcare from carrying out additional payment, address, availability or compliance checks where necessary.

3. Same-Day Tracking Information

Tracking details are sent on the same day that an order is confirmed.

Tracking information will normally be sent to the email address provided during checkout. Customers should check their inbox, spam folder and junk folder if the message is not immediately visible.

A tracking number may be created before the carrier completes its first physical scan. In this situation, the tracking page may initially display limited information or a message stating that the shipment has not yet entered the carrier's network.

Tracking activity should update after the parcel is received and scanned by the delivery carrier.

If tracking details have not been received by the end of the day on which your order was confirmed, please use the Alluvi Healthcare contact page and provide your order number.

4. Estimated Delivery Time

The estimated delivery timeframe for orders is:

2–5 business days.

This timeframe is an estimate and is not a guaranteed delivery appointment. Delivery may occur earlier or later depending on the destination, carrier network, customs processing, public holidays, weather conditions and other circumstances outside our reasonable control.

Business days generally exclude Saturdays, Sundays and public holidays in the country of dispatch or delivery.

Delivery estimates begin once the order has been confirmed and entered into the shipping process.

5. Order Processing

Orders are reviewed before shipment to confirm payment, product availability, delivery information and any restrictions that may apply.

Processing may take longer when:

  • The delivery address is incomplete or cannot be verified.
  • Additional payment verification is required.
  • A product is temporarily unavailable.
  • An order is placed during a public holiday or unusually busy period.
  • The destination has special customs or import requirements.
  • Additional information is required from the customer.

When additional information is needed, we will contact the customer using the details submitted during checkout.

6. Shipping Charges

Where a shipping charge applies, the amount will be displayed during checkout before the order is submitted and payment is completed.

Shipping charges may vary depending on:

  • The delivery destination
  • The parcel size or weight
  • The selected delivery service
  • Carrier availability
  • Local shipping restrictions

Customs duties, import taxes and carrier handling charges are separate from ordinary shipping charges unless the checkout page clearly states otherwise.

7. International Customs, Duties and Taxes

International orders may be inspected by customs authorities in the destination country.

Depending on local laws, the recipient may be required to pay import duty, VAT, sales tax, customs fees, clearance charges or other government-imposed costs before the parcel is released or delivered.

Unless expressly stated at checkout, these charges are not included in the product price or standard shipping charge and are the responsibility of the recipient.

Alluvi Healthcare does not control the amount charged by customs authorities and cannot guarantee that an international shipment will be exempt from additional fees.

Customers should review the import rules of their destination country before placing an order.

8. Product and Destination Restrictions

Some products may be restricted, controlled, prescription-only, unlicensed, intended for research or otherwise regulated in particular countries or regions.

The availability of a product on the website does not automatically confirm that the product may be legally imported, possessed or used in every destination.

Customers are responsible for checking the laws and import requirements applicable to their destination before ordering.

Alluvi Healthcare may refuse, hold or cancel an order where shipment would breach an applicable law, carrier rule, customs requirement or product restriction.

9. Accurate Delivery Information

Customers must provide a complete and accurate delivery address during checkout.

This should include, where applicable:

  • The recipient's full name
  • House number and street name
  • Apartment, suite or unit number
  • Town or city
  • County, state or region
  • Postcode or ZIP code
  • Country
  • Working telephone number

Alluvi Healthcare is not responsible for delays caused by incomplete, incorrect or misleading information submitted by the customer.

If you notice an address error after ordering, contact us immediately through the customer support page .

Address changes cannot be guaranteed after tracking has been created or the parcel has entered the carrier's network.

10. Delivery Attempts

The delivery carrier may require someone to be present at the delivery address or may request a signature.

Where delivery cannot be completed, the carrier may:

  • Attempt delivery again
  • Leave instructions for redelivery
  • Deliver the parcel to a collection location
  • Return the parcel to the sender

Customers are responsible for monitoring the tracking information and following any instructions issued by the carrier.

11. Delayed Shipments

Although the estimated delivery period is 2–5 business days, delays may occur because of:

  • Customs inspections or clearance procedures
  • Incorrect or incomplete delivery information
  • Carrier network disruption
  • Severe weather or natural events
  • Public holidays
  • Industrial action
  • Security checks
  • High seasonal demand
  • Local import restrictions
  • Events outside our reasonable control

A delayed tracking update does not necessarily mean that the parcel has been lost.

Customers should first review the latest carrier tracking information. When the tracking status has not changed for an unusual period, contact Alluvi Healthcare with the order number and tracking number.

12. Missing or Lost Orders

If the tracking information shows that a parcel has not been delivered within the expected timeframe, contact us through the Alluvi Healthcare contact page .

We may ask the customer to confirm:

  • The order number
  • The tracking number
  • The full delivery address
  • Whether household members or neighbours accepted the parcel
  • Whether the carrier left delivery instructions

Where appropriate, we will review the shipment information and contact the carrier or begin a delivery investigation.

A replacement or refund will only be considered after the relevant information has been reviewed and any necessary carrier investigation has been completed, subject to the customer's statutory rights.

13. Parcels Marked as Delivered

If tracking states that a parcel has been delivered but it cannot be found, customers should:

  1. Confirm that the delivery address is correct.
  2. Check entrances, safe places and collection areas.
  3. Ask household members, reception staff or neighbours.
  4. Review any photograph or delivery note supplied by the carrier.
  5. Contact the carrier for additional delivery details.
  6. Contact Alluvi Healthcare if the parcel remains missing.

Report the issue as soon as possible so that the delivery information can be reviewed promptly.

14. Damaged Parcels

Customers should inspect their parcel shortly after delivery.

If the parcel or product arrives damaged, contact us as soon as possible and provide:

  • The order number
  • A description of the damage
  • Clear photographs of the outer packaging
  • Clear photographs of the shipping label
  • Clear photographs of the affected product

Customers should retain the packaging and affected item while the issue is being reviewed.

15. Returned-to-Sender Parcels

A parcel may be returned to Alluvi Healthcare when:

  • The address is incorrect or incomplete.
  • The recipient refuses the parcel.
  • The recipient does not collect the parcel.
  • The carrier cannot access the delivery location.
  • Customs fees are not paid.
  • The destination authority refuses entry.

If a parcel is returned, we will review the reason for return and contact the customer about the available options.

Additional shipping charges may apply if the customer requests redelivery after the original parcel was returned because of an incorrect address, failed collection, refusal or unpaid destination charges.

16. Order Changes and Cancellations

Requests to change or cancel an order should be submitted immediately after the order is placed.

We cannot guarantee that changes or cancellations will be possible once tracking information has been created, the order has been packed or the parcel has entered the delivery network.

Cancellation and return rights remain subject to applicable consumer law and any separate returns or refund terms published by Alluvi Healthcare.

17. Customer Responsibility for Tracking

Customers are responsible for monitoring the tracking link issued on the same day the order is confirmed.

Tracking should be checked regularly for:

  • Delivery attempts
  • Customs requirements
  • Address queries
  • Collection instructions
  • Carrier delays
  • Final delivery confirmation

Failure to respond to a carrier or customs request may delay delivery or cause the parcel to be returned.

18. Contact Alluvi Healthcare

For questions about shipping, tracking or an existing order, visit the Alluvi Healthcare contact page .

To help us respond efficiently, include:

  • Your full name
  • Your order number
  • Your tracking number, where available
  • The email address used during checkout
  • A clear description of the issue

Customers can also return to the Alluvi Healthcare homepage or browse the complete Alluvi Shop .

19. Statutory Rights

Nothing in this Shipping Policy is intended to exclude, restrict or replace any rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.

If any part of this policy conflicts with a mandatory legal right, the applicable legal right will take priority.

Alluvi Healthcare Shipping Policy